We, at MWSS, commit to deliver our Mandate from Republic Act 6234 which states the basic goals of the System and declares as its major policy the proper operation and maintenance of waterworks system to ensure an uninterrupted and adequate supply and distribution of potable water for domestic and other purposes and the proper operation and maintenance of sewerage systems in its service area which includes the whole of Metro Manila and parts of Cavite and Rizal.

To uphold this commitment, we shall:

  • Perform our tasks with absolute honesty and integrity, excellence, the highest standards of professionalism, and absolute dedication to the welfare of our customers and business partners in order to deliver services far exceeding our clients’ expectations;
  • Undertake a continuing development program responsive to the changing demands of the service.
  • Communicate to the entire MWSS workforce and its clientele the MWSS quality policy and regularly review our performance.
  • Initiate measures and programs to continually upgrade the quality of our services, with a view to consistently raising the bar of excellence in the delivery of government services.