MWSS signs MOA with University of the Philippines-Center for Integrative Development Studies (UP-CIDS) on 01 June 2016. Present at the signing were MWSS Administrator Gerardo A. I. Esquivel and Dr. Edna Co of UP-CIDS. Also present were Mr. Ronald Abrigo of MWSS and Dr. Ador Torneo and Ms. Portia Silang of UP-CIDS.
The Memorandum of Agreement (MOA) was for the conduct of a Customer Satisfaction Survey by UP-CIDS on MWSS’ stakeholders. The survey is one of the commitments of the MWSS in its 2016 Performance Scorecard with the Governance Commission on GOCCs (GCG). It will provide an indication of how MWSS is perceived by its stakeholders in various areas of interface, providing valuable inputs to MWSS on improving its service delivery mechanism with its various stakeholders. The stakeholders covered are the following: MWSS financial creditors (e.g., ADB), National Government Agencies/GOCCs, concessionaires, lessees, local government units and water consumers.