a) To protect the consuming public as the ultimate benefactor of MWSS; b) To ensure prudency and efficiency of Concessionaires’ Business Plans; c) To value and recognize the business sustainability of the Concessionaires

  1. MWSS continuous to balance the goal of protecting the water consumer and ensuring the efficiency of Concessionaires’ business plans;
  2. MWSS-RO monitors the activities as well as the status of the performance of Manila Water and Maynilad relative to their service obligations as provided in the CA.


  • Customer Service Regulation Area
  • Financial Regulation Area
  • Technical Regulation Area


  1. Uphold the protection of the public as the ultimate objective of any MWSS partnership, while striking a win-win balance with private partner objectives
  2. Ensure the prudence and efficiency of Concessionaire Business Plans, with major consideration to the tariff impact of implementation/slide/non-implementation of key projects.