Office Mailing Address: 4th Floor, Administration Building, MWSS Complex, 489 Katipunan Avenue, Balara, Quezon City, 1105
Trunk Line : 8920-55-21 local Nos. 102 & 103
Direct Line : (02) 3433-39-87
E-mail: info@mwss.gov.ph
MWSS-CO Telephone Directory
Office of the Administrator
Trunkline: 8920-5521 loc 102-103 |
Office of the Board of Trustees Secretariat
Direct line: 8929-5551 |
|
Operations and Support Services
Direct line: 8928-2252 |
Human Resource and Organizational Development and Learning
Direct line: 8920-5422 |
|
Finance Department
Direct line: 8928-2252 |
Engineering and Technical Operations Group
Direct line: 8928-5691 |
|
Asset Management Department
Direct line: 3434-9219 |
Water and Sewerage Department
Direct line: 8922-2969 |
|
Research and Standards Development Department
Direct line: 3434-9220 |
Policy Planning and Public Relations Department
Direct line: 3433-3987 |
|
Legal Department
Trunkline: 8920-5521 loc 106 |
Internal Audit Department
Direct line: 3434-3262 |
Filing of complaints/feedback may be filed during office hours from Monday to Friday, 7:00 am to 6:00 pm, through the following contact details:
Ms. ELENITA S. DE LEON
Customer Service Relations Specialist
POLICY, PLANNING AND PUBLIC RELATIONS DEPARTMENT (PPPRD)
Fax No. : (02) 8928-22-52
Direct Line : (02) 3433-39-87
E-mail: info@mwss.gov.ph; enny.deleon@mwss.gov.ph
For Customer Complaints:
Maynilad:
Hotline: 1626
Cavite Toll Free No.: 1800-1000-92837
Website:
https://www.mayniladwater.com.ph/contact-us/
Text Hotline: 0998-8641446
Email: customer.helpdesk@mayniladwater.com.ph
Social media accounts:
Twitter: @maynilad
Facebook: Maynilad Water
Manila Water:
Hotline: 1627
Website:
https://www.manilawater.com/customer/contact-us
Trunkline: (632) 7917 5900 (Mon-Fri, 8:00 AM-5:00 PM)
Email: info@manilawater.com
Social media accounts:
Twitter: @ManilaWaterPH
Facebook: /Manilawater
For Customer Relations (e.g., Concessionaire complaints)
MWSS Regulatory Office (Customer Relations Department) Contact Nos. 3435-8903; 8925-6619
please click this URL: http://ro.mwss.gov.ph/?page_id=2673